Setting up a prepaid plan
- Go to Product Catalog > Plans.
- Click +New plan.

- Set Plan type to Paid.
- Under Billing model, select Prepaid.
Prepaid configuration
In the Prepaid configuration section, define how customers purchase and top up credits:- Currency: choose the credit type (e.g., AI Tokens (AIT)).
- Top-up model: select the required top-up model, such as Flat rate.
- Currency value: define the rate for one credit (e.g.,
1 AI Token = $1.00
). - Min, Max Rules (optional): enable and set Minimum and Maximum purchase amounts (e.g.,
250
to8,000
credits).
Credit consumption
In the Credit consumption section, map how usage consumes credits:- Select the metered feature (e.g., AI Agent Email).
- Define the conversion (e.g.,
1 email = 1 AI Token
). - Click Add to include additional feature mappings if needed.
Only event-based meters are currently supported for credit consumption mapping.
- Click Save changes.
Creating a subscription to a prepaid plan
- Go to Customers → select the customer → click Create subscription.

-
In Configuration:
- Select the product from the Product dropdown
- Select the plan that was created when configuring prepaid credits.
- Select the currency context from the Price localization dropdown.
-
If required, edit the credit currency value by clicking the edit icon in the Credits section and set the rate (e.g.,
1 AI Token = $0.04
). -
If the subscription includes credits:
- Toggle Enable in Included credits
- Choose Purchase credits or Promo grants from the Initial grant amount
- Enter the credit amount (e.g.,
100 AI Tokens
). - Select the expiration rule (e.g.,
Never
).
- In the Credit consumption section, map the feature, rates and credit consumption.
-
In the Schedule section, choose when the subscription begins (e.g.,
Immediately
). -
In the Billing section:
- Billing provider: select the provider (e.g.,
Customers EMEA
). - Billing address: confirm the address (e.g.,
123 Main St, NY, US
). - Payment method: choose how to charge (e.g.,
Automatically using payment method on file
,**** 4242 Expires 12/2034
).
- Billing provider: select the provider (e.g.,
- Review the Subscription preview and click Create Subscription.
Credit management
- Customer self-service: Customers can top up their prepaid balance through the Credit top-up flow.
- Admin adjustments: Admins can manually add or deduct credits from a subscription through the Credit adjustment process.