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By default, add-on entitlements increase the plan limit. For example, if a plan includes 10 seats and the customer purchases an add-on for 20 seats, the total becomes 10 + 20 = 30 seats. However, in some cases you may want the add-on entitlement to override the plan limit instead of increasing it. To configure this per entitlement:
  1. Open the selected add-on.
  2. Add a new entitlement (or edit an existing one) under the Entitlements section.
  3. In the entitlement settings, find the “Entitlement behavior” option.
  4. Select “Increment plan limit” to add the add-on amount to the plan limit (default).
  5. Select “Override plan limit” to replace the plan limit with the add-on amount.
  6. Save the entitlement configuration.
  7. Publish the add-on (if it’s still a draft) so changes take effect for customers.
Click here to learn more how customer entitlements are calculated

Example for overriding the plan limit