You can use these credentials to authenticate the following nodes:

  • Zendesk
  • Zendesk Trigger

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Prerequisites

  • Create a Zendesk account.
  • For API token authentication, enable token access to the API in Admin Center under Apps and integrations > APIs > Zendesk APIs.

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Supported authentication methods

  • API token
  • OAuth2

Refer to Zendesk’s API documentation for more information about the service.

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Using API token

To configure this credential, you’ll need:

  • Your Subdomain: Your Zendesk subdomain is the portion of the URL between https:// and .zendesk.com.
  • An Email address: Enter the email address you use to log in to Zendesk.
  • An API Token: Generate an API token in Apps and integrations > APIs > Zendesk API. Refer to API token for more information.

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Using OAuth2

To configure this credential, you’ll need:

  • A Client ID: Generated when you create a new OAuth client.
  • A Client Secret: Generated when you create a new OAuth client.
  • Your Subdomain: Your Zendesk subdomain is the portion of the URL between https:// and .zendesk.com.

To create a new OAuth client, go to Apps and integrations > APIs > Zendesk API > OAuth Clients.

Use these settings:

  • Copy the OAuth Redirect URL enter it as a Redirect URL in the OAuth client.

  • Copy the Unique identifier for the Zendesk client and enter this as your Client ID.

  • Copy the Secret from Zendesk and enter this as your Client Secret

Refer to Registering your application with Zendesk for more information.