You can use these credentials to authenticate the following nodes:

  • ServiceNow

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Prerequisites

Create a ServiceNow developer account.

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Supported authentication methods

  • Basic auth
  • OAuth2

Refer to ServiceNow’s API documentation for more information about the service.

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Using basic auth

To configure this credential, you’ll need:

  • A User name: Enter your ServiceNow username.
  • A Password: Enter your ServiceNow password.
  • A Subdomain: The subdomain for your servicenow instance is in your instance URL: https://<subdomain>.service-now.com/. For example, if the full URL is https://dev99890.service-now.com, then the subdomain is dev99890.

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Using OAuth2

To configure this credential, you’ll need:

  • A Client ID: Generated once you register a new app.
  • A Client Secret: Generated once you register a new app.
  • A Subdomain: The subdomain for your servicenow instance is in your instance URL: https://<subdomain>.service-now.com/. For example, if the full URL is https://dev99890.service-now.com, then the subdomain is dev99890.

To generate your Client ID and Client Secret, register a new app in System OAuth > Application Registry > New > Create an OAuth API endpoint for external clients. Use these settings for your app:

  • Copy the Client ID and add it to your credential.
  • Enter a Client Secret or leave it blank to automatically generate a random secret. Add this secret to your credential.
  • Copy the OAuth Redirect URL and add it as a Redirect URL.

Refer to How to setup OAuth2 authentication for RESTMessageV2 integrations for more information.