- Any pricing update takes effect right away.
- All usage reported after the change is billed using the updated price.
Unit increases in subscriptions with true-up pricing
When true-up pricing is enabled, changes to unit quantities are aggregated and billed at the end of the billing cycle.This model is common when unit counts fluctuate frequently—for example, adding or removing users from a workspace, similar to the billing behavior of Loom. The behavior follows standard upgrade and downgrade logic, except when unit quantities increase:
| Behavior in subscriptions with a monthly billing cycle | Behavior in subscriptions with an annual billing cycle |
|---|---|
| The customer is charged the prorated amount for the additional unit at the end of the billing cycle. | The customer is immediately charged the prorated amount for the additional unit. |
