- Click the Entitlement summary tab to see the entitlements associated with the customer’s active subscription.
- Review the summary, which includes:
- Entitlements from the plan and any add-ons included in the subscription.
- Promotional entitlements granted to the customer.
- Indicators showing how each entitlement value is calculated (e.g., current plan, base plan, multiple add-on instances, promotional entitlements, etc.).
- Use this overview for troubleshooting and customer support.
- If the customer has multiple active subscriptions, use the dropdown menu (top-left) to select the relevant subscription.
- When making programmatic changes to subscriptions or promotional entitlements, click Refresh to load the most up-to-date entitlement values.