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When Stigg is integrated with a billing solution, a customer must have a valid payment method to create a paid subscription.

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Adding a payment method

To add a payment method:
  1. Click Add payment method under the customer details section.
  2. Enter the customer’s payment information.
  3. Click Add.
Most payment methods are added by customers during checkout, but admins can add them manually—useful during integration and development.
Payment methods are stored directly in the integrated billing solution (e.g., Stripe). Stigg never stores payment details.

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Removing a payment method

To remove a payment method:
  1. Hover over the customer’s payment method.
  2. Click the Trash icon.
  3. Confirm the action.
Ensure customers with active paid subscriptions always have a valid payment method to avoid failed billing.