Stripe

Learn about Stigg's integration with Stripe Billing

Overview

Stripe is the fastest way for your business to bill customers with subscriptions or invoices, and accept recurring payments globally.

Stigg's native integration with Stripe enables:

  1. Automatic propagation of changes from the Stigg platform to Stripe, including: changes to the product catalog (product, plans and add-ons, coupons), customers, subscriptions and their usage.
  2. Automatic propagation of changes from Stripe to Stigg, including: subscription cancellations in Stigg when they're cancelled in Stripe.
  3. Ability to leverage Stripe's hosted checkout page for customer checkout process, without needing to perform any additional integration with Stripe.

Entity mapping

Stigg entities are mapped to Stripe entities as follows:

Stigg EntityStripe EntityStripe Entity Name FormatNotes
FeatureN/A
ProductN/A
PlanProduct Plan
for example: Acme Basic Plan
Every plan version is mapped to a dedicated Stripe product. When new plan versions are published, the Stripe products of old version are archived in Stripe, meaning that new subscriptions to the old plan version cannot be created.
Add-onProduct Add-on
for example: Acme 10 Seats Add-on
Every add-on version is mapped to a dedicated Stripe product. When new add-on versions are published, the Stripe products of old version are archived in Stripe, meaning that new subscriptions to the old add-on version cannot be created.
CouponCouponWhen a coupon is archived in Stigg, it's deleted in Stripe; therefore, the coupon cannot be applied to new customers. Existing customers that the coupon is applied to are not affected.
CustomerCustomer
SubscriptionSubscription


Entities that are not synced to Stripe

EntityNot synced to Stripe when...
CustomerCustomer doesn't have any subscription
Customer only has subscriptions to free plans
Customer only has trial subscriptions
Customer only has subscriptions to plans with a custom price
Customer doesn't have a payment method define in the billing solution
Syncing of customers is disabled in the environment
SubscriptionSubscription is for a free plan
Subscription is for a trial plan
Subscription is for a plan with a custom price
Syncing of subscriptions is disabled in the environment

Syncing customer usage to Stripe

When customers are subscribed to plans with usage-based pricing, the customer usage that's reported to Stigg is synced to Stripe once every hour.

Adding the Stripe integration in Stigg

In the Stigg Console, under the Settings > Integrations > Apps section, select the Stripe connector.

If you're setting up the integration for development or testing purposes, toggle "Use Stripe test account" on.

Click "Connect with Stripe".

You'll be redirected to Stripe in order to complete the integration process.

In the opened screen click "Connect", and follow the instructions.

Once all of the integration steps on the Stripe side are completed, you'll be redirected back to Stigg.

Indication for synced entities

Entities that are synced from Stigg to Stripe have a clickable "billing ID" property with a Stripe logo next to it and indication of their sync status (successful, failed, will not be synced).

When attempting to add or edit entities that are synced to Stripe, there will be an indication that the change will also be reflected Stripe.

Accessing Stripe entities from Stigg

In the Stigg Cloud Console, clicking on the link of the "billing ID" property will open the relevant entity in Stripe.

Accessing Stigg entities from Stripe

In Stripe, under the "Metadata" section of the relevant entity, click on the link that appears under the "stiggEntityUrl" field.

Integration with Stripe's Billing Portal

When Stigg is integrated with Stripe and using Stigg's Customer Portal widget, customers can update their billing information and view previous invoices directly from Stripe's Billing Portal.

To ensure that the functionality of Stigg's Customer Portal doesn't collide with that of Stripe's Billing Portal, it's recommended to configure Stripe's Billing Portal as follows:

  1. Invoices
    1. Invoice history - enabled
  2. Customer information - enabled
    1. Email address - unchecked
    2. Billing address - checked
    3. Phone number - checked
  3. Payment methods
    1. Payment method - enabled
  4. Subscriptions
    1. Cancel subscriptions - disabled
    2. Pause subscriptions - disabled
    3. Switch plans - disabled
    4. Update quantities - disabled

Removing the integration from Stigg

To remove the integration, click on the dotted menu icon and select the "Remove" action.

Confirm the action by clicking on the "Remove" button in the opened modal.