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Overview

Each Stigg environment supports integration with multiple billing providers. This enables vendors to use Stigg as the single source of truth for their product catalog, customers, and subscriptions—while still billing different customers through different billing systems as needed. When multiple billing providers are connected, Stigg automatically syncs and replicates the product catalog across all of them. However, customers and their subscriptions can only be synced to one billing provider at a time.

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Use-cases

There are two primary scenarios where integrating multiple billing providers with Stigg is especially valuable: The first is when vendors need to bill customers through different legal entities for reasons such as revenue recognition, taxation, or regional compliance. For instance, a vendor might bill EU customers through an EU-based entity, APAC customers through a Japan-based entity, and the rest of the world through a US-based entity. The second is when vendors operate with more than one billing provider, particularly in the context of mergers and acquisitions where each entity may retain its existing billing system. For example, a vendor that acquires another company may continue using both Stripe and Zuora to serve different customer segments.

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Default billing provider

When an environment is connected to one or more billing providers, one provider is always designated as the default. This default determines where new customers and subscriptions are synced—unless a different billing provider is explicitly specified during provisioning. You can change the default provider at any time.

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View the default provider

When multiple billing providers are connected, Stigg highlights the current default provider in the app:
  1. Go to Integrations > Apps > Billing.
  2. The default provider is visually marked in the billing integrations list with a Default badge.

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Change the default provider

  1. Go to Integrations > Apps > Billing.
  2. Locate the billing provider you want to set as the default.
  3. Click the three-dot menu next to it.
  1. Select Set as default.
  2. Confirm the action when prompted.
Before removing the default billing provider, you must first set another billing provider as the default.

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Integration ID

When multiple billing providers are connected, each provider is assigned a unique Integration ID, which appears in its details section. To explicitly route a customer or subscription to a specific billing provider, include this Integration ID when provisioning or updating via the Stigg API or SDKs. To change this ID, hover over it, click the Edit action, and confirm the change.
For maximum flexibility, it’s recommended to store the relevant integration IDs as environment variables.

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Setup

To set up multiple billing providers in the Stigg app:
  1. Go to Integrations > Apps.
  2. Add the integration with your first billing provider. This provider will be automatically set as the default.
  3. Add the integration with your second billing provider.
Each time a new billing integration is added, Stigg automatically syncs the product catalog with it.

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Sync status

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Product catalog

When multiple billing providers are integrated with Stigg, each product catalog entity displays the number of billing providers it is synced with, along with the sync status for each provider. Clicking on the number of instances will open a side panel, in which users can view the sync status of the entity in each billing provider. Clicking on the billing ID also serves as a deep link to the entity in the relevant billing provider.

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Customers and subscriptions

Since customers and subscriptions can only be synced to a single billing provider, the associated billing provider will be shown under the Billing ID field of the relevant entity:

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Routing customers and subscriptions to the correct billing provider

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Using the Stigg app

You can manage customer payment methods and route subscriptions to different billing providers directly from the Stigg user interface.

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When adding a payment method for the customer

  1. Go to Customers.
  2. Select an existing customer.
  1. Click Add payment method in the Customer details section.
  2. Select the billing provider that the payment will be added to.
  1. Fill out the payment details and click Add.

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When creating a subscription

  1. Go to Customers.
  2. Select an existing customer.
  3. Scroll down to the Subscriptions section.
  4. Click +Add.
  5. Enter the subscription details, for example: plan, add-ons, etc.
  6. If the customer is already synced to a billing provider, the billing provider will be pre-selected. Otherwise, click the Billing provider dropdown menu.
  1. Select the desired billing provider.
  2. If the payment method for this billing provider exists, click Create. Otherwise, fill out the payment details, click Add and click Create.

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Using the Stigg API and SDKs

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When updating customers

To associate a specific billing provider with a customer, pass the integration ID as billingInformation.integrationId when calling updateCustomer. 
const customer = await stiggClient.updateCustomer({  
  customerId: 'customer-test-id',  

  // To force sync with a specific billing provider, include integrationId 
  // AND additional required billing parameters (e.g., payment method, address)
  billingInfo: {
    integrationId: 'integration-id',
    // Include required fields to complete billing sync
    paymentMethod: { /* ... */ },
    billingAddress: { /* ... */ }
  },  
})

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When provisioning subscriptions

To route the subscription to a specific billing provider, pass the integration IDof the relevant provider to billingInformation.integrationId when calling provisionSubscription. 
const customer = await stiggClient.provisionSubscription({  
  customerId: 'customer-test-id',
  planId: 'plan-id',
  billingPeriod: 'MONTHLY',
  // To force sync with a specific billing provider, include integrationId 
  // AND additional required billing parameters (e.g., payment method, billing address)
  billingInfo: {
    integrationId: 'integration-id',
    paymentMethod: { /* ... */ },
    billingAddress: { /* ... */ }
  },  
})

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Migrating customers and subscriptions between billing providers

Customers and subscriptions can currently only be synced to one billing provider at a time. To migrate a customer and their subscriptions from Billing Provider A to Billing Provider B, follow the steps below:
1

Cancel existing subscriptions

Go to the Customers section and select the customer you want to migrate.In the Subscriptions panel, cancel each active subscription by clicking the three-dot menu and selecting Cancel subscription.Confirm when prompted.
2

Remove the current payment method

In the Customer details panel, locate the existing payment method and click the bin icon.Then click Remove to delete the billing configuration associated with Provider A.
3

Add a new payment method for Provider B

Click Add payment method.In the opened modal, select Billing Provider B.Fill in the payment details.Click Add.
4

Recreate the subscriptions

Scroll down to the Subscriptions section and click +Add.Select the original plan, set the start date to match the previously canceled subscription.Choose Billing Provider B from the dropdown.Click Create to finish.
This will create a backdated subscription in Provider B, ensuring that the customer is billed by Provider B starting from the next billing period.
The procedure can also be executed programmatically using the Stigg API and SDKs.