When viewing a specific product, it’s possible to create a new product from the top action menu.When more than one product is defined, creating products in Stigg is possible by clicking on the ”+ New product” button in the Products sub-section of the Product Catalog.Enter the below details in the opened modal:
Name - the name of the product.
ID - will be auto-generated by Stigg. Use this ID to refer to the product in your application. To link an existing product, override the auto-generated value.
Description (optional) - the product’s description.
Subscription type - determines how many active subscriptions customers can have for the product at a certain point in time:
Single active subscription - customers would be able to have only one active subscription for this product.
Multiple active subscriptions - customers would be able to have more than one active subscription for this product. Each subscription would represent a separate “instance” of the product, for example: website, app, etc.
The values that are entered in the “Name” and “Description” fields will be leveraged by Stigg to render the customer-facing paywall and customer portal; therefore, it’s recommended to use customer-friendly texts.
The subscription type can’t be changed after a subscription to the product is provisioned.
Confirm the action by clicking on the “Create” button.You’re now ready to model your product’s pricing.
You’re now ready to package your product into Plans and Add-ons.After the product’s plans and add-ons have been created, it’s possible to see an overview of the the defined pricing under the product details screen.This view also serves as a preview to pricing tables that customers will be seeing.When multiple billing periods are defined you can use the toggle on the top-left corner of the Plans section to alternate between them.
The Journey Start section defines the behavior of customers’ initial access to the product. Specifically, in what plan customers subscription should start:
The Subscription Update section defines the behavior of updates to customers’ subscriptions.
Upgrades are always performed immediately.
Downgrades can either take place immediately while granting customers credits for unused time default), or be scheduled to take place at the end of the billing period.
Behavior of resettable metered features
Always reset usage upon plan transition (default)
Never reset usage upon plan transition
Reset only if the subscription’s billing anchor changes - this configuration is helpful when you’d like to reset feature usage upon transition between free, paid and custom plans, and when switching billing periods (monthly <-> annually), while persisting the usage in all other cases.
The Journey End section defines what happens when customer cancel their subscription or their trial period expires, specifically:
When the cancelation will take place
Immediately while granting customers credits for unused time (default)
At the end of the billing period
What happens when their subscription is canceled
Revoke access to the subscription entitlement (default)
Automatically downgrade the customer to a free plan - when customers access the product in a free trial, this means that customers will experience a reverse trial
When multiple products are defined, when canceling a subscription to a plan from product A, it’s also possible to cancel the subscription to product B. For more details, see:
It’s possible to store metadata on each product. The metadata can then be leveraged by the hosting application and third-party solutions via the Stigg SDKs, API and webhooks to implement custom functionality, for example: highlight a selected plan in the paywall.To store metadata on specific product, under the “Metadata” section of selected product click on the “Add” (if there’s no metadata) or “Edit” buttons.Enter the relevant keys and values.Click “Add” (if there was previously no metadata) or “Save changes” buttons to apply the changes.
To edit the details of a product, click on the dotted menu icon of the relevant product, and select the “Edit” action.Once done, click on the “Save changes” button in the opened modal.
Some properties of a product (for example: its ID), cannot be modified after the product is created.
Changes to the Customer Journey configuration will only affect future journey starts, subscription updates and cancelations.
To archive a product, click on the dotted menu icon of the relevant row, and select the “Archive” action.Confirm the action by clicking on the “Archive” button in the opened modal.